FAQ
How do I book a course?
All courses can be booked online, via our website - click here to visit our online store.
How do I pay?
Payments are processed securely online through our online store. We accept all major credit cards and for most courses we offer two payment instalment options for our students :
1) You can choose to pay a non-refundable booking fee to secure your place on a course, with the remaining balance due prior to the course start date.
2) You can choose to pay in full in a single instalment when booking a course on our website.
What time do classes start & finish?
Our standard teaching hours commence at 10am and finish at 4.30pm, with a 30 minute lunch break.
Once booked on a class you will receive an email providing further information about your course.
Will Joseph Massie be taking my class?
If Joseph's name is on the course then he will be teaching the course, but as we are a busy school, not all of our courses are taught directly by Joseph. All of our professional classes are taught by tutors who have worked and trained under Joseph Massie, ensuring a thoroughly high standard of tuition. If you’d like to chat with a tutor prior to a course, or have any questions regarding course suitability, please don’t hesitate to reach out to us.
What support do you offer your students after my course has finished?
We highly recommend all students to take a look at Flower Class. Flower Class is our community of like minded flower lovers where every single month you can enjoy brand new and interactive classes to up-level your floral design business and support your creative passions. It is the perfect place to explore additional design tutorial, share your own progress in the Flower Class Community group and receive ongoing support directly from Joseph and his team with monthly live online sessions.
What other learning opportunities does UKSOF provide it's students?
Through Joseph's work, our students are often invited to be involved in larger installations or commissions, which is a great learning opportunity, as well as being thoroughly exciting! Previous School Alumni have joined Joseph on projects at RHS Chelsea Flower Show, and RHS Tatton Park Flower Show, alongside numerous exciting floral art projects. Additionally, the School keeps a Work Experience List for those students looking for further experience to enhance their skills across a multitude of weddings and event decor projects. To find out about our Work Experience List, and to volunteer to assist on weddings, events and other commissions, please do drop us a line at hello@ukschooloffloristry.com.
Do you offer private 1-2-1 tutorials?
We do offer private, one-on-one sessions with Joseph, you can learn more about our One Day Studio Intensives with Joseph HERE. We also offer hour long 1:1 online consultations via Zoom, exclusively to our Flower Class members, which are designed to give you personal and bespoke support when you feel you need it most.
What happens if I need to cancel my place on a course?
Our cancellation policy is as follows:
A - You may cancel your place on a course up to one month before the course start date. Under these circumstances you will be entitled to a full refund of course fees, less the required booking fee for the course purchased.
B - If you wish to cancel within one month of the course start date on any course, you will not be entitled to a refund.
C - If you have booked a course within one month of its start date, conditions B will apply.
D- We cannot offer refunds for travel or accommodation costs that you may have incurred as a result of booking a UKSOF course.
E - Cancellation requests must be made in writing to: hello@josephmassie.com.
See our full terms and conditions here.
What happens if you cancel my place on a course?
Our cancellation policy is as follows:
A - Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received. We reserve the right to amend or cancel courses.
B - If we cancel a course we shall endeavour to give you at least one week’s notice. You will have the option of transferring to another course or having a full refund of the fees, which we will return to you within three weeks.
C - We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or timetabling constraints as set out above, beyond the cost of the course fee.
See our full terms and conditions here.
What happens if I’m unable to make my course due to illness, personal, or professional reasons?
Our cancellation policy is as follows:
Unfortunately you will not be entitled to a refund, extra tuition or to automatically transfer to another course. However, we will consider such action that we believe to be fair. Please note that if alternative options are offered to you, there may be additional charges incurred.
Do you have parking onsite?
We do not have onsite parking, but on road parking can easily be found nearby.
Do you offer online courses?
Yes, absolutely. We have a whole range of online educational offerings including online courses, eBooks and Flower Class, our monthly floral education membership. You can learn more about our online offerings HERE.